Delivery and Self-Collection

Delivery

Our standard $25 delivery timeslots are :
11.30-1.30pm (peak +$10)
12-3pm
3-6pm
6-8pm (peak +$10)
+ $10 applies for Public Holidays and certain districts/zones such as Jurong, Tues, Jurong Island, Marina Bay, CBD areas and Sentosa
^COMPLIMENTARY delivery for any online purchase of $300 and above ($180 limited-time promotion)
Complimentary delivery does not apply to customised design cakes and toppers.

*Complimentary delivery only applies for standard $25, 3-hour delivery slots.

Promotion does not apply to custom orders.

*Any no-show from recipients (not at location to receive items, or wrong address provided) will result in additional charges i.e. waiting charges, return to bakery charges and re-delivery charges.

All special delivery requests are subject to approval by our outsourced delivery company.

Self-Collection

Kitchen and Store (Tue-Sun, 11am-8pm)
Blk 34 Whampoa West #01-83, Singapore 330034
Tel: 62822951
Nearest MRT: Boon Keng MRT, Exit B

Self-collection is available on Tue-Sun only, from 12nn to 7.30pm, at Blk 34 Whampoa West #01-83 Boon Keng MRT. We are closed on Mondays.
Self-collection on other dates / times shall be entertained only by prior appointment. Collection address will be confirmed only at the time of making the appointment.

Operating Hours: Tue-Sun (11am-8pm); Mon Closed

Public Holidays, CNY Eve, Christmas, New Year Day: 11:00 AM-3:00 PM
Labour Day, Chinese New Year: Closed

+65 62822951 (Urgent Enquires & Same Day Cake Reservation)

+65 93636336 (*WhatsApp message only)
*we regret we do not attend to calls/SMS to our mobile line and will reply to messages when we are available online. For urgent matters, please call the store directly during operating hours.

NOTICE FOR CANCELLATION, NO-SHOW AND URGENT CHANGES TO DELIVERY

Once payment is made for delivery orders, delivery will be booked immediately with our trusted outsourced delivery partner. As such, full payment will be made to the delivery company to secure your designated date/time slot upon your payment.

Change from delivery to self-collection:
For changes from delivery to to self-collection at any point of time after order is paid, your payment for delivery will be 100% forfeited. To avoid any changes, we would advise you to ensure the intended recipient is at delivery location during your chosen time slot.

No-Show:
If delivery company is unable to locate recipient at the given delivery address and/or is unable to reach recipient on phone upon arrival, item will be return back to the kitchen after a maximum waiting time of 5 mins. Any return trip to the kitchen or change of delivery address due to such situation will result in additional $25 delivery. Should item is returned back to kitchen due to recipient no-show or non-contactable, such re-delivery request will cost $25 (return-trip) + $25 (re-delivery trip) = $50.

Waiting Time at the door:
Should there be a situation that delivery company has to wait for the recipient for more than 5 mins. Additional waiting charges applies at the delivery company’s discretion. Kindly understand that there can be multiple locations that the deliveryman has to fulfill within a certain time slot of the day. Any delay caused by a single customer may result in multiple late deliveries after. This can cause lost of trust and businesses for the delivery company.

Should the original order person is unable to be at the location to receive the item, please provide an alternative recipient name and contact details.

If you are unable to decide on delivery date or time during time of order, please select “Self Collection” option during checkout to avoid non-refundable situation.

Request for Change:
To request for delivery for your self-collection orders, kindly provide us minimum 3 working days notice with full payment made to confirm delivery booking.
Whatsapp 93636336 with full delivery address, date, time slot, recipient name and mobile. Any changes are subjected to approval and admin charge of $8 per change. Changes notice given to us with less than 3 working days or when order status is Processing/Deco Print/Ready for Pick Up, will not be entertained.

Urgent Changes (less than 24 hours notice):
An additional re-processing fee may apply for accepted last-minute changes by the kitchen.