Privacy Policy

From 2 July 2014, the Personal Data Protection Act (PDPA) will introduce certain changes to the way in which we may contact you for promotional and marketing messages. These changes will generally not affect informational and service-related messages sent by us (such as purchase updates and confirmation about events).

We aim to conduct our business in compliance with the requirements of the PDPA and respect your choices. Your information is collected for us to understand your needs better so that we can improve our services and also the way we communicate with you.

HOW IS PERSONAL DATA COLLECTED

Delcie’s may collect your personal information when you:

Purchase our products either in-store or online
Sign up for our membership programme
Subscribe to our e-newsletters
Contact us with a product or service enquiry
Participate in our contests, surveys, lucky draws and/or other promotional activities
Subscribe to workshops
Visit our website

TYPES OF PERSONAL DATA COLLECTED

The information Delcie’s collects depends on the type of products and services you purchase and use.

Below are some examples:

Personal Particulars – This may include NRIC, FIN or passport number, address, telephone number, e-mail address, date of birth and dietary requirements.
Your account information – For example, the membership programme you are enrolled in with us or other details related to your account (in-store and online)
Information on your purchase and use of our services – For example, your purchase history

USE OF PERSONAL DATA

Delcie’s may use your information for the following:

Process your online orders
Respond to enquiries and requests from you or people you have authorised
Inform you about product products and services updates
Conduct market research and customer satisfaction surveys
Membership matters where applicable, such as change in benefits and latest promotions
Provide updates, offers, invitations to events and deliver advertising messages via SMS / MMS, voice, Email or your mailing address with your prior consent or if otherwise permitted under local laws and regulations

TRANSFER OF PERSONAL DATA

Delcie’s may share your information with:

Business partners and vendors we work with to deliver product and services you purchase and use
Industry regulators and other government organisations, as required by local laws and regulations
Financial institutions or PayPal for purposes such as facilitating credit card payments
Research institutions for market analysis purposes

PROTECTION OF PERSONAL DATA

Delcie’s has implemented stringent measures to secure and protect your information. These include:

Safeguards to prevent security breaches in our network and database systems
Limits on access to information in our systems and the systems of our business partners and vendors
Strict verification processes to prevent unauthorised access to information

DELCIE’S RESPECTS YOUR CONTACT PREFERENCES

Delcie’s is committed to comply with the Do Not Call (DNC) provisions. We have always been mindful of engaging our customers in a more targeted and relevant way.

We may send marketing messages to your Singapore telephone number if:

a. You have given us consent, OR
b. You have not registered with the national DNC Registry, OR
c. The sending of such messages is permissible under applicable laws and regulations.

Our marketing messages aim to update you about our exclusive offers, rewards programme and special deals.

QUESTION?

Should you have any feedback or enquiries relating to your personal data or how Delcie’s may communicate with you, or if you wish to stop receiving promotional/marketing messages, please contact us at the following email address: delcies@delciesdesserts.com

For more information about PDPA generally, please visit the Personal Data Protection Commission’s website at http://www.pdpc.gov.sg